Frequency of damage Number of incidents during the given period divided by the total number of processed orders, multiplied by 100
Time spent picking back orders or stock-outs Number of hours spent on picking back orders or stock-outs, divided by the total number of working hours, multilpied by 100
Storage utilization Utilized storage space divided by the overall storage capacity, […]
Sales The amount of purchases tied to each advertising media
Return on investment Measures the ROI in advertising
Effective Reach The number of individuals reached by the advertisement at a particular frequency, divided by the total number of people within a universe, multiplied by 100
Gross Ratings Points “The Gross Impressions of a media buy divided by the population of the audience […]
Supply Chain KPI ListingProduct Revenue Product sales revenue (not including service) recognized in selected period (based on AR invoice lines)Product Revenue Backlog Value of booked order lines less returns plus deferred revenue backlog (invoiced but not recognized)Production Value Value of WIP Completions into InventoryProduction to Plan […]
Supply Chain KPI ListingPick Exceptions Rate Percent of Picks with ExceptionsPick Release to Ship Time elapsed from Pick Release to Ship ConfirmPlanned Inventory Turns Planned Cost of Goods Sold / Planned Inventory ValuePlanned Margin Planned Revenue - Planned CostsPlanned Margin Percent […]
Supply Chain KPI ListingInventory Value Value of on-hand, WIP, and in-transit inventory on as-of date (by inventory category)Lines Late to Promise Lines shipped after promised ship dateLines Late to Schedule Lines shipped after scheduled ship dateLines Shipped Number of sales orders lines […]
Supply Chain KPI ListingAnnualized Inventory Turns Annualized COGS / Average Daily Inventory ValueBacklog Value Value of open, not yet fulfilled, booked order linesBook To Fulfill Ratio Booked Order Value / Fulfilled ValueBook to Ship Days Average of shipped date - firmed date […]
Service Contracts KPI ListingPeriod Service Renewals Value Value of renewal contract lines that start in selected periodService Booked to Renewal Ratio Booked Value / Renewals Value (ratio of service renewal contract lines booked to service renewals with a start date on or before as-of date)Service Contracts Activated New Business […]
Service Contracts KPI ListingBeginning Active Service Contracts Value of active service contract lines at the beginning of selected period.Current Active Service Contracts Value of active service contract lines on the selected datePeriod Service Renewal Rate Period Service Renewals Booked Value / Period Service Renewals ValuePeriod Service […]
Service KPI ListingRepair Order Mean Time to Repair The average number of days required to repair the ItemRepair Order Past Due Percent The percent of Past Due Repair Orders to total number of open Repair OrdersService Request Backlog Open service requestsService Request Close Time […]
Service KPI ListingInbound Service Level Percent of calls offered that are handled within Customer Wait Level GoalInbound Service Requests Created Service requests created in call centerInbound Speed to Answer Average seconds call spent in queue before being answeredInbound Transfer Rate Percent of calls […]
