Dashboard Metrics/KPI for Service – 1

Service KPI Listing

Average Field Service Travel Distance
Average of debriefed Field Service technician travel distance
Average Field Service Travel Time (Minutes)
Average of debriefed Field Service technician travel time
Completed Repair Orders
Repair Orders of status “Closed” with Close Date
Email Backlog
Number of open (un-responded) emails
Email Customer Wait Time (Hours)
Time when Email was received by the Email system to the time email was replied
Email Delete Rate
Percent of emails deleted
Email Leads Created
Leads created from inbound emails
Email One and Done Resolution
Percent of inbound email interactions resolved with a single reply
Email Service Requests Created
Number of service requests created from inbound emails
Email Transfer Rate
Percent of emails transferred
Emails Composed
Number of new outbound emails (not replies) generated from Email Center