The Customer Fulfillment Management dashboard presents data from a customer satisfaction perspective for both shippable and non-shippable items. Bookings and fulfillment values on this dashboard also indicate potential revenue.
Use the Customer Fulfillment Management dashboard to monitor your organization’s fulfillment performance from a customer perspective:
• View the values of booked and fulfilled orders by organization, product
category, item, and customer.
• View cycle time from booking to fulfillment and lead times from booking to schedule ship date and request date, by organization, product category, item, and customer.
• View the value of backlog and past due orders by organization, product
category, item, and customer. View the past due value by aging buckets
(for example, everything that is a day past due, two days past due, and so on).
• View the value of fulfilled returns, return rates, and reasons by organization, product category, item, and customer
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