Field Service Management Dashboard KPI and Metrics

KPI Definitions for Field Service performance

  • Technician Utilization: Debriefed labor and travel time as a percentage of the
    planned work time. The system calculates this using the following formula:
    Technician Utilization = [(Debriefed Labor Time + Debriefed Travel Time) / Planned
    Work Time] * 100
  • Inventory Usage Value: The cumulative field service inventory usage value.
  • On Hand Inventory Value: Total value of on-hand inventory, both defective and
    usable, as of the selected date.
  • Average Travel Time (Minutes): Average of debriefed technician travel time in minutes. The system calculates this using the following formula:
    Average Travel Time = Actual Travel Time Debriefed / Number of Field Service Task
    Assignments with Actual Travel Time
  • Average Travel Distance: Average of debriefed technician travel distance. The system calculates this using the following formula:
    Average Travel Distance = Actual Travel Distance Debriefed / Number of Field Service Task Assignments with Actual Travel Distance
  • Task Backlog: The count of open field service tasks as of the selected date.
  • Task Closed Activity: Total number of closed field service tasks.