Dashboard Zone

KPI Definitions for Field Service performance

• Technician Utilization: Debriefed labor and travel time as a percentage of the
  planned work time. The system calculates this using the following formula:
  Technician Utilization = [(Debriefed Labor Time + Debriefed Travel Time) / Planned
  Work Time] * 100
  
• Inventory Usage Value: The cumulative field service inventory usage value.
• On Hand Inventory Value: Total value of on-hand inventory, both defective and
  usable, as of the selected date.
• Average Travel Time (Minutes): Average of debriefed technician travel time in minutes. The system calculates this using the following formula:
  Average Travel Time = Actual Travel Time Debriefed / Number of Field Service Task
  Assignments with Actual Travel Time
  
• Average Travel Distance: Average of debriefed technician travel distance. The system calculates this using the following formula:
  Average Travel Distance = Actual Travel Distance Debriefed / Number of Field Service Task Assignments with Actual Travel Distance
  
• Task Backlog: The count of open field service tasks as of the selected date.
• Task Closed Activity: Total number of closed field service tasks.

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