Field Service Management Dashboard Usage

Field Service Management Dashboard
Use the Field Service Management dashboard to measure the effectiveness of your field
service organization:
• Monitor technician utilization. View the percentage utilization of the technicians’
total planned time. View the time they have spent on service tasks and
travel.

• View the value of inventory used on field service tasks for the selected
period.

• View the on-hand inventory value on a given date. View the number of days the usable inventory would last, based on the usage trend for the period.

• View the average time technicians have spent on travel per task
assignment.

• View the average distance that the technicians have traveled per task
assignment.

• View the number of pending tasks and their statuses on a given date.

• View the number of tasks opened and closed during the selected period. Of the opened tasks, view how many tasks have been opened once and how many have been opened multiple times.

• View the mean time taken by technicians to resolve service requests with break/fix
tasks.

• Monitor the rate at which technicians resolve service requests with break/fix tasks at
the first visit.