Benefits of Exetuvie Dashboards for Call Centers

Managing a call center is no easy feat, hence, business intelligence tools such as an executive dashboard can be tremendously helpful.

Call center management needs constant attention. Managers should focus on the latest performance metricsand important industry KPIs. Taking these into consideration, arming company executives with a reliable call center dashboard is worth its weight in gold.

Keeping a watchful eye on all the activities of the call center that you’re managing can help you increase overall productivity, and business intelligence tools should will play a major role. Not only will you be able to reduce handling times significantly but also be able to meet the obligations of your service level agreements hassle-free.

With the industry of call centers being one of the most competitive these days, providing clients with the highest level of service is the ultimate goal and you can assure service quality when you have an executive dashboard in your arsenal.

It works by increasing the visibility of real-time metrics that are crucial to your business. With a dashboard app, you can access vital information immediately and address any issues before they become potentially damaging to your company.

In any call center dashboard, there are several performance metrics that you have to pay close attention to and here are some of them:

Read more at http://www.infocaptor.com/dashboard/executive-dashboard-analytics-for-call-centers


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Important Metrics for Food and Beverage Industry

The food beverage industry can be extremely demanding if not highly competitive. Hence, it is important for managers and staff to remove guesswork from their vocabularies and instead utilize a dashboard app or two that will be able to assist them in running the business effectively, efficiently, and profitably.

Aside from standard excel dashboards, there are other reporting tools that focus on various metrics and KPIs that ensure that restaurants know what their strong and weak points are, where they are doing great service and earnings wise, and where they need to take more action and implement better controls.

Especially now that we live in a data-driven environment where access to real-time information is easier than ever, there is no reason for restaurants not to use excel dashboards to monitor their daily operations. There are distinct areas that need to be focused on and here they are:

  1. Kitchen
  • Food Cost

By comparing weekly food sales with purchases, your dashboard app will tell you whether you’re profiting from daily kitchen operations or not. Even spoiled food and other wastage are computed to determine the overall cost.

In the food beverage industry, there are certain percentages for food costs that are acceptable and those which are simply unjustifiable.

  • Kitchen Labor

It is also important for managers to know whether they have too many staff working in the kitchen at said hours of the day or not.

Read more at http://www.infocaptor.com/dashboard/important-metrics-and-kpis-for-food-beverage


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Importance of Business Intelligence for Education

Providing quality education and running schools as a business are becoming more demanding these days. To maintain the efficiency and effectiveness of K-12 education, schools should really invest in reliable business intelligence tools.

Armed with the right BI tools that focus on several key performance indicators, they will be able to run the school well, as a business, and provide the necessary educational resources to those who depend on them for knowledge.

There is a lingering problem across the world wherein school administrators are expected to make magic with as little funding as possible. Usually, more funding is provided to facilities that deliver exemplary results in terms of student performance.

This is why the school board should monitor KPI metrics that will help them manage their operations and ensure that they provide the best educational resources to the students attending their facility. In doing so, they can generate the kind of performance that will generate them much needed financial support to continuously improve their offerings.

Information relating to school fees, student population, daily attendance, class sizes, program offerings, academic results, and the like are all essential key performance indicators. And with heavier competition to attract new students and supporters, a reliable performance dashboard becomes all the more necessary.

Read more at http://www.infocaptor.com/dashboard/how-important-is-business-intelligence-for-education


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Data Visualization Software and KPI For Human Resources

For business analysts focused on talent acquisition, data visualization is an important tool that provides a quick and easy way of presenting valuable information. For everybody else, it’s a better way of understanding data. It makes looking at reports easier with visually stimulating images. Slight adjustments to such images can even render different concepts and […]


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Benefit of Dashboard Reporting for Government Operations

Dashboard reporting has never been more important to the government. Considering the humungous streams of data collected through government agencies and programs, the challenge is how to make sense of these data in a way that they will benefit the organization and perhaps save large amounts of money as a result. The use of this type […]


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Importance of BI tools for Pharmaceutical Industry

The pharmaceutical industry has been focusing much of its energy on producing the next chartbusting drugs. However, the industry is also facing challenges in terms of the changing regulations, increasing number of declines on drug approvals and the continuing need to develop high value biologics. Refocusing efforts is imperative. There are existing processes, systems and […]


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How Can Metrics, Analytics, and Dashboards Help a Struggling Entrepreneur

Startups or even a small business should take advantage of business intelligence tools. Especially for entrepreneurs who are considering themselves to be struggling in making ends meet, leveraging data can be their ticket to better operations, boosted sales, and overall business success. When we talk about business intelligence, there is no specific reference to just one piece of software but […]


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Business Intelligence for the Finance Industry

The banking and finance industry is experiencing continuous changes brought about by advances in technology. The changes are welcome – however not without the accompanying challenges. As a result, the kind of market we now have is dynamic and Wall Street is making the necessary adjustments, not to dampen vibrancy in the market, but to improve strategies in line […]


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Benefits and Use of Analytics for Insurance

The world in which we live is a volatile world, a fact that doesn’t bode well for the insurance industry whose greatest ally is “certainty”. Analytics, however, can somehow fill the gap. In this regard, BI reporting tools such as data visualization software are extremely useful. Advanced analytics for insurance allows all stakeholders in the industry to identify new growth opportunities […]


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List of Visualizations and Chart Engines

The internet is quickly filling up with wonderful visualizations and this is because of greater awareness that "Visuals are better than spreadsheets" for conveying the story. This couldn't be possible without the innumerable Charting engines made available by the dedication of open source developers. Checkout the wonderful and interesting list of charts and engines that were submitted […]


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