Performance Metrics and KPI for Service Contract

Service Contracts KPI Listing

Period Service Renewals Value
Value of renewal contract lines that start in selected period
Service Booked to Renewal Ratio
Booked Value / Renewals Value (ratio of service renewal contract lines booked to service renewals with a start date on or before as-of date)
Service Contracts Activated New Business Value
Value of signed new business contract lines with start date period to date
Service Contracts Activated Renewals Value
Value of signed renewal contract lines with start date period to date
Service Contracts Expired Value
Contract lines expired in the current period through the as-of date
Service Contracts Terminated Billed Value
Sum of the true value of all terminated contract lines in selected period.
Service Contracts Terminated Remaining Value
Sum of Terminated Remaining Value of contract lines terminated period to date
Service Renewal Past Due Percent
Past Due Backlog / Open Backlog of renewal service contract lines
Service Renewals Booked Value
Value of renewal contract lines with sign date in selected period through as-of date
Service Renewals Forecast
Sum of booked renewals and expected bookings value of renewal contract lines
Service Renewals Uplift
Difference between renewal and original contract line amounts for booked contract lines