Service Contract KPIs and Metrics

Service Contracts KPI Listing

Beginning Active Service Contracts
Value of active service contract lines at the beginning of selected period.
Current Active Service Contracts
Value of active service contract lines on the selected date
Period Service Renewal Rate
Period Service Renewals Booked Value / Period Service Renewals Value
Period Service Renewal Uplift
Sum of renewed line value minus original expired value for lines that start in selected period
Period Service Renewals Booked Value
Value of renewal contract lines starting in current period and signed on or before as-of date
Period Service Renewals Value
Value of renewal contract lines that start in selected period
Service Booked to Renewal Ratio
Booked Value / Renewals Value (ratio of service renewal contract lines booked to service renewals with a start date on or before as-of date)
Service Contracts Activated New Business Value
Value of signed new business contract lines with start date period to date
Service Contracts Activated Renewals Value
Value of signed renewal contract lines with start date period to date
Service Contracts Expired Value
Contract lines expired in the current period through the as-of date
Service Contracts Terminated Billed Value
Sum of the true value of all terminated contract lines in selected period.