Field Service - Technician Utilization KPI - Dashboard

March 28, 2008 – 2:35 pm

Technician Utilization: Percentage of technician debriefed time of planned work
time. The system calculates this value using the following:
• Technician Utilization (for View By district) = (Debriefed Time / Planned Work
Time) * 100
• Technician Utilization (for View By task type) = (Time for the task types
debriefed by the technicians in the selected district / Planned Work […]

By DZ Editor Posted in Dashboard, KPI 1 Comment

Field Servicing Dashboard KPI more

March 28, 2008 – 2:30 pm

Mean Time to Resolve (Hours): The average number of hours taken to resolve
service requests with at least one completed field service task of type break/fix. The
system calculates this using the following formula:
Mean Time to Resolve = Sum of Time to Resolve of service requests (with at least
one completed or closed field service task of type […]

By DZ Editor Posted in Dashboard, KPI No Comments
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