Field Service – Technician Utilization KPI – Dashboard

March 28, 2008 – 2:35 pm

Technician Utilization: Percentage of technician debriefed time of planned work time. The system calculates this value using the following: • Technician Utilization (for View By district) = (Debriefed Time / Planned Work Time) * 100 • Technician Utilization (for View By task type) = (Time for the task types debriefed by the technicians in the [...]

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Field Servicing Dashboard KPI more

March 28, 2008 – 2:30 pm

Mean Time to Resolve (Hours): The average number of hours taken to resolve service requests with at least one completed field service task of type break/fix. The system calculates this using the following formula: Mean Time to Resolve = Sum of Time to Resolve of service requests (with at least one completed or closed field [...]

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