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	<title>Dashboard Zone &#187; field service kpi</title>
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	<link>http://www.dashboardzone.com</link>
	<description>Dashboard Zone offers Free Dashboard Examples. Zone is the one stop place for Free Dashboards, Dashboard Software and Dashboard Reviews.</description>
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		<title>Field Service &#8211; Technician Utilization KPI &#8211; Dashboard</title>
		<link>http://www.dashboardzone.com/field-service-technician-utilization-kpi-dashboard</link>
		<comments>http://www.dashboardzone.com/field-service-technician-utilization-kpi-dashboard#comments</comments>
		<pubDate>Fri, 28 Mar 2008 21:35:50 +0000</pubDate>
		<dc:creator>DZ Editor</dc:creator>
				<category><![CDATA[Dashboard]]></category>
		<category><![CDATA[field service kpi]]></category>
		<category><![CDATA[KPI]]></category>

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		<description><![CDATA[Technician Utilization: Percentage of technician debriefed time of planned work
time. The system calculates this value using the following:
• Technician Utilization (for View By district) = (Debriefed Time / Planned Work
Time) * 100
• Technician Utilization (for View By task type) = (Time for the task types
debriefed by the technicians in the selected district / Planned Work [...]<script type="text/javascript">SHARETHIS.addEntry({ title: "Field Service &#8211; Technician Utilization KPI &#8211; Dashboard", url: "http://www.dashboardzone.com/field-service-technician-utilization-kpi-dashboard" });</script>]]></description>
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		<title>Field Servicing Dashboard KPI more</title>
		<link>http://www.dashboardzone.com/field-servicing-dashboard-kpi-more</link>
		<comments>http://www.dashboardzone.com/field-servicing-dashboard-kpi-more#comments</comments>
		<pubDate>Fri, 28 Mar 2008 21:30:54 +0000</pubDate>
		<dc:creator>DZ Editor</dc:creator>
				<category><![CDATA[Dashboard]]></category>
		<category><![CDATA[field service kpi]]></category>
		<category><![CDATA[KPI]]></category>

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		<description><![CDATA[Mean Time to Resolve (Hours): The average number of hours taken to resolve
service requests with at least one completed field service task of type break/fix. The
system calculates this using the following formula:
Mean Time to Resolve = Sum of Time to Resolve of service requests (with at least
one completed or closed field service task of type [...]<script type="text/javascript">SHARETHIS.addEntry({ title: "Field Servicing Dashboard KPI more", url: "http://www.dashboardzone.com/field-servicing-dashboard-kpi-more" });</script>]]></description>
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